8x8 Virtual Office for Integrations

SUMMARY

8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert.
The results? More intelligent and productive interactions between your employees and your customers.
Features include:
Instantly filters email specific to the caller
Click-to-dial from Gmail and Google Calendar
Integrated search results from 8x8 call history, Google directory and Salesforce
Single user interface for email and business communications


Key Benefits
Enhanced Customer Experience
Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience.

Increased Productivity
The integration empowers the user to have all the information in one place enabling a first call resolution.

The latest version of 8x8 Virtual Office for Integrations is available on the Chrome web and is currently being used by 5,000 active users. The initial version was launched on 2020-01-08.

HOW TO INSTALL 8x8 Virtual Office for Integrations FROM A CRX FILE

1. Download 8x8 Virtual Office for Integrations CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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