Threado AI’s Agent Assist

SUMMARY

Description/ Overview: Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations. However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension. Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system. Key Features: ???? Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension. ???? AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly. ???? Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience. ???? Summarise tickets: Summarise every ticket concisely and add as private note ???? Works across top helpdesks tools: Zendesk, Freshdesk, Intercom, Salesforce and many more! Install the Extension to access the power of ThreadoAI in your browser. Know more ???? https://www.threado.com/

The latest version of Threado AI’s Agent Assist is available on the Chrome web and is currently being used by 160 active users. The initial version was launched on 2024-01-26.

HOW TO INSTALL Threado AI’s Agent Assist FROM A CRX FILE

1. Download Threado AI’s Agent Assist CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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