OmniChat by Freshchat

SUMMARY

Carry the Freshchat messenger on any chrome webpage — Close deals and support customers from anywhere. 1) Let the experts do the talking Assign conversations to an individual team member or to pre-created groups. Resolve them and convert them into Freshdesk tickets, if required. 2) Show your messenger savvy side Respond to conversations using words, emojis, or images. You can also attach FAQs or a canned response to your reply to fight the monotony and find a higher place on the productivity map. 3) Use context to win big Get all the intel you need from user profile and website navigation history to lead and ticket information from Freshsales and Freshdesk to respond confidently. 4) Never miss a reply Get notified of new conversations or response on existing conversations even when you’re in the middle of drafting a report, upvoting new products away to glory, or engaging in your favorite community. 5) Collaborate, it’s only a click away Leave private notes to make logs or to give context to another team member. Navigate to the Freshchat Team Inbox in one single click to get a larger picture. Freshchat is a modern messaging software from Freshworks that is used by 150,000+ businesses around the world.

The latest version of OmniChat by Freshchat is available on the Chrome web and is currently being used by 2,000 active users. The initial version was launched on 2020-01-09.

HOW TO INSTALL OmniChat by Freshchat FROM A CRX FILE

1. Download OmniChat by Freshchat CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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