Ytel Click2Call

SUMMARY

This is a click to call extension for Ytel’s Contact Center agents. This extension will allow agents to click on any phone number displayed as text in the browser, and will launch a call to that number in Contact Center. Upon clicking the number, the Contact Center Agent interface tab will be moved to the forefront and the call automatically initiated.

- Once the plugin is installed, the Settings page will open and the customer will be prompted for their Contact Center credentials.

- The extension puts a button on the browser toolbar for quick configuration, when clicked it opens the Settings page.

- When the extension is active and live, the icon will be blue. When inactive the icon will appear grey.

The latest version of Ytel Click2Call is available on the Chrome web and is currently being used by 293 active users. The initial version was launched on 2019-03-01.

HOW TO INSTALL Ytel Click2Call FROM A CRX FILE

1. Download Ytel Click2Call CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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