Avaamo Agent Assist (Preview)

SUMMARY

Avaamo Agent Assist (Preview) is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers.

Its capabilities include:
1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
2. Automatic Recommendations: Real-time suggested responses and next best actions.
3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
4. Automation & RPA: Automates backend tasks directly from the conversation.
5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library.
7. Translation: Translates conversations in real-time in several languages.

This Preview version is a limited capability trial version of Avaamo Agent Assist.

The latest version of Avaamo Agent Assist (Preview) is available on the Chrome web and is currently being used by 3 active users. The initial version was launched on 2024-10-09.

HOW TO INSTALL Avaamo Agent Assist (Preview) FROM A CRX FILE

1. Download Avaamo Agent Assist (Preview) CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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