Daktela
Client for Daktela V6 omnichannel system that enables agents manage operator activities from any browser tab.
Overview
What is Daktela?
Client for Daktela V6 omnichannel system that enables agents manage operator activities from any browser tab..
SCREENSHOT
SUMMARY
Control calls directly from your browser. The Browser extension is always available, no matter where your workflow is. What does this plugin allow within the browser? Answering and rejecting calls and other activities: Never miss your incoming activity notifications – pin your extension and always have it ready. Logging in and out of queues and devices: Easily manage what queues and devices you need to work with. Dialling calls manually: Enter a phone number or dial a contact or account from your CRM. Starting and ending pauses: Manage your user states at the click of a button. Track the time you have spent on different tasks and breaks. Sending direct SMS messages: Send outgoing SMSs to your contacts or start SMS chats, allowing you to have realtime conversations with your customers.
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HOW TO INSTALL Daktela FROM A CRX FILE
- Download Daktela CRX file
- NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
- In the URL bar, go to chrome://extensions
- Enable Developer mode
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