CXone Agent WebRTC Extension

SUMMARY

CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.

When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.

The latest version of CXone Agent WebRTC Extension is available on the Chrome web and is currently being used by 100,000 active users. The initial version was launched on 2023-03-03.

HOW TO INSTALL CXone Agent WebRTC Extension FROM A CRX FILE

1. Download CXone Agent WebRTC Extension CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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