SUMMARY

Double up your Gmail inbox as a multi-channel help desk to strengthen team collaboration and business communication within your inbox across email, live chat, knowledge base, and voice. You can experience how hiver works here: https://hiverhq.com/demo-library - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - Hiver brings powerful features to your team inbox: ✅ Collaborate smoothly within and outside your team: Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes. ✅ Automate the mundane and focus on what matters: Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity. ✅ Get insights on the quality of support and team performance: Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance. Reduce response times, enhance customer experience (CX) with SLA violation reminders, track business hours, send CSAT surveys, and more. ✅ Bring all the work to your inbox: Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels. Request a 1:1 demo here: www.hiverhq.com/demo or start a free trial: www.hiverhq.com/signup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - Hiver is trusted by leading companies across the globe Getting started with Hiver is quick and involves zero learning curve. Join over 10,000+ teams including those at Flexport and Oxford Business Group, that run help desks from the comfort of Gmail. Read more: https://hiverhq.com/customers Teams love Hiver because: ❤️ Hiver integrates seamlessly with your Gmail inbox, allowing you to drive email visibility, work with team members, and help your customers without switching tabs. ❤️ Designed for simplicity so you can get started in minutes. Provides 24x7 support across all plans. ❤️ Most secure customer service solution. Hiver does not store your emails. ❤️ No tickets, no weirdly formatted emails. Have real human-to-human conversations. You can watch an on-demand demo here: www.hiverhq.com/ondemand-webinar If you have any questions, please contact us at support@hiverhq.com. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Frequently asked questions ???? What's included in Hiver’s free trial? It includes all features available on Hiver’s most comprehensive Elite plan: www.hiverhq.com/pricing ???? How does Hiver ensure the security of my data? Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant. Hiver prioritizes the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. Read more: https://hiverhq.com/security-center ???? What kind of support does Hiver offer if users encounter issues? Hiver provides the highest-rated 24*7 support across all plans, ensuring that any issues you encounter can be quickly addressed no matter which time zone you operate in. This support includes both email and live chat. ???? Why do we need Hiver to manage my team emails if we already use Gmail? Hiver is a more straightforward and effective way of managing team emails than Gmail. Without Hiver, businesses struggle with driving visibility into queries, difficulty in collaboration, and lack of performance tracking. ???? What makes Hiver different from other helpdesk solutions? Most help desks require you and your team to learn and adopt a new interface, which can be overwhelming at times. Hiver, on the other hand, works on top of Gmail. This makes Hiver extremely user-friendly—your team can get started from Day 1.

The latest version of Hiver - Gmail-based customer service solution is available on the Chrome web and is currently being used by 40,000 active users. The initial version was launched on 2020-06-02.

HOW TO INSTALL Hiver - Gmail-based customer service solution FROM A CRX FILE

1. Download Hiver - Gmail-based customer service solution CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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