ConXhub

SUMMARY

A ConXhub Call Centre widget to allow Agents to manage Inbound & Held Calls via their connected device. The Widget lists each Inbound Call with; Callers Phone Number, Called Number & Identifier Name and uses a coloured dot to determine current status: Blue - Call on Hold awaiting Agent Red - Call Answered by another Agent Green - Call selected by Agent Once a call is selected it is passed to the Agent's mobile phone. An Api stores relevant data to be used in conjunction with the Companies CRM system, potentially opening the relevant page for the Agent. Buttons within the widget allow agents to refresh and clear existing data, as well as log out. A badge attached to the widget icon lists the current number of calls on hold. The list is opened and closed by simply left clicking on the Widget Icon. The widget is only available to registered ConXhub users - for further information please email info@riptec.net

The latest version of ConXhub is available on the Chrome web and is currently being used by 66 active users. The initial version was launched on 2020-02-28.

HOW TO INSTALL ConXhub FROM A CRX FILE

1. Download ConXhub CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

Ratings

USER REVIEWS (0)