Forethought Assist

SUMMARY

If you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer. Now you can use Forethought Assist to increase your productivity and deliver better customer experiences, all within a browser extension! Start saving hours of work by getting exactly what you need to send the customer, reducing time to resolution and increasing CSAT. ABOUT FORETHOUGHT ASSIST: Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever. With Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation. WHY FORETHOUGHT ASSIST? - Optimized for your workflow: requires little or no training - Smarter search: uses Natural Language Understanding to suggest the best answers - Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click - Custom filters: select knowledge sources that work best for you - Works across channels: get answers to your agents for email, chat, or phone queues DON’T HAVE FORETHOUGHT ASSIST? No problem. Learn how to get started here: https://www.forethought.ai/assist

The latest version of Forethought Assist is available on the Chrome web and is currently being used by 2,000 active users. The initial version was launched on 2023-04-21.

HOW TO INSTALL Forethought Assist FROM A CRX FILE

1. Download Forethought Assist CRX file
2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
3. In the URL bar, go to chrome://extensions
4. Enable Developer mode

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